Trouble Shooting Guide B-824

Step 1: To determine cause: Unplug unit and reconnect unit, look for Green LED light and sound of motor. Activate soap dispenser continually five times.
Unit not Dispensing	If motor running and LED does not light up consistently when hand is in the activation zone.
	Likely Cause	Action	Instruction	Replacement part needed
	Fiber Optic Nut may be thread too tight onto connector port in the Bottom Housing.	Check Fiber Optic Nut to see if nut has been overtightened	Tighten Fiber Optic Connector Nut hand tight and then rotate nut counterclockwise by 1/4 turn (90°).	N/A
	No change.	All steps above completed.	Contact Bobrick Customer Service.	N/A
	If motor running and LED lights up when hand is in the activation zone.
	Likely Cause	Action	Instruction	Replacement part needed
	Soap may be too viscous (i.e. Soap may be too thick).	Ensure that soap meets specified viscosity range. Viscosity range of 100 to 19,000cP (cP = centerpoise). Adjust portion control knob to get desired amount of soap.	Replace with soap that is within the recommended viscosity range.	N/A
	If unit requires multiple (more than 5) activations to dispense liquid. Duckbill inside Duckbill Housing missing or not installed properly.	Replace Duckbill Housing	Contact Bobrick Customer Service.	824-322
	No change.	All steps above completed.	Contact Bobrick Customer Service.	N/A
	If motor not running and LED lights up when hand is in the activation zone.
	Likely Cause	Action	Instruction	Replacement part needed
	Gear jamming.	Check for dried soap. Purge system.	Open Cover, pour warm water, and then purge by pressing Automatic System Flush Button.	N/A
	Flashing red LED. Indicates sensor obstruction.	Ensure all obstructions are clear from sensor path.	Refer to mounting template 824-307.	N/A
	No change.	All steps above completed.	Contact Bobrick Customer Service.	N/A
	If motor not running and no LED light.
	Likely Cause	Action	Instruction	Replacement part needed
	No power to the unit	Check A/C adapter connection.	If LED lights up then follow the steps listed under “If motor not running and LED lights up when hand is in the activation zone”.	N/A
	No change.	All steps above completed.	Contact Bobrick Customer Service.	N/A
Unit Leaking	Likely Cause	Action	Instruction	Replacement part needed
	Bottle Assembly is not tight over the Stem.	Unscrew Stem Locking Nut.	While pushing upwards on the Bottle, thread the Stem Locking Nut down onto the Bottle Cap Threads. Hold the Stem and lightly rotate the Bottle back and forth to be sure there is no movement.	N/A
	Leaking from bottom of the Bottle	Disconnect fiber optic cables and power supply from the Bottom Housing. Locate leak if from bottom of Bottom Housing.	Ensure that the bottom of the Bottle is properly tightened.	N/A
	No change.	All steps above completed.	Replace with Bottom Housing Assembly.	824-550

Replacement Parts List
Description	Part #
A/C Adapter	3974-57
A/C Adapter with International Assortment Plug Kit (U. K., Europe, Australia)	3974-55
Mack Gasket Kit (To secure Top Assembly under the counter due to irregular counter surface)	824-167
External A/C Multi Adapter Kit	824-201
Nozzle Tip Replacement Kit Liquid	824-210
D Size Battery Pack (Batteries not included)	824-241
Duckbill Housing	824-322
Installation Hardware Packet (Includes Wave Washer, Counter Gasket, Mounting Nut, BobKey, Stem Mounting Nut)	824-443
Top Housing Assembly Liquid (Includes Installation Hardware Packet and Duckbill Housing)	824-525
Bottom Housing Assembly Liquid	824-550
Recommended Liquid Soaps
MAINTEX EZ Wash
Entral Pink Deluxe Soap
GOJO® Lotion Hand Cleaner
Softsoap® Moisturizing Hand Soap
Dial® Basics HypoAllergenic Liquid Hand Soap
Genlabs Strike Bac® Antibacterial Handsoap
CARROLL ULTREX Antimicrobial Luxury Hand Soap
Recommended soaps are for reference only and do not constitute an endorsement of named manufacturer(s). All registrations and trademarks are the sole property of manufacturer.