Trouble Shooting Guide B-8281

Step 1: To determine cause: Unplug unit and reconnect unit look for Green LED light and sound of motor. Activate soap dispenser continually five times.
Unit Not Dispensing	If motor running and LED does not light up consistently when hand is in the activation zone.
	Likely Cause	Action	Instruction	Replacement part needed
	Fiber Optic Nut may be thread too tight onto connector port in the Bottom Housing.	Check Fiber Optic Nut to see if nut has been overtightened	Tighten Fiber Optic Connector Nut hand tight and then rotate nut counterclockwise by 1/4 turn (90°).	n/a
	Fiber Optic Nut may be cross threaded onto connector port in the Bottom Housing.	Check Fiber Optic Nut to see if it is cross threaded.	A correctly installed Fiber Optic Nut should rotate approximately 2 full turns.	n/a
	Fiber Optic Nut may be missing or not threaded on.	Check Fiber Optic Nut to see if it is present and properly installed.	A correctly installed Fiber Optic Nut should rotate approximately 2 full turns.	828-83 or n/a
	No change.	All steps above completed.	Contact Bobrick Customer Service.	n/a
	If motor running and LED lights up.
	Likely Cause	Action	Instruction	Replacement part needed
	Clogged Nozzle Tip.	Remove Nozzle Tip.	Clean with warm water and replace. Flush whole system. If Nozzle continues to be clogged replace.	828-310
	Soap may be too viscous.	Ensure that soap meets specified viscosity range. Viscosity less than 100cps (CPS = center poise) Adjust viscosity and Flush system.	Flush whole system. Replace with soap that is within recommended viscosity range.	n/a
	If unit requires multiple (more than 5) activations to dispense foam. Duckbill inside Foam Mixer Housing may be stuck open.	Flush whole system.	If still requires multiple activations, order new Foam Mixer Housing.	828-322
	No change.	All steps above completed.	Contact Bobrick Customer Service	n/a
	If motor not running and LED lights up.
	Likely Cause	Action	Instruction	Replacement part needed
	Issue with Power Source this is determined by Flashing RED LED.	Check batteries. Check A/C adapter connection.	Replace with new batteries. Reconnect A/C adapter connection. If problem persists, send unit back to manufacturer.	n/a
	Gear jamming.	Check for dried soap. Purge system.	Open Cover and pour warm water and then purge.	n/a
	Flashing red LED. Indicates sensor obstruction.	Ensure all obstructions have been removed from sensor path.	Refer to mounting template.	8281-7
	No change.	All steps above completed.	Contact Bobrick Customer Service	n/a
	If motor not running No LED light.
	Likely Cause	Action	Instruction	Replacement part needed
	No power to the unit	Replace with new batteries. Check A/C adapter connection.	If problem persists, send unit back to manufacturer.	n/a
	No change.	All steps above completed.	Contact Bobrick Customer Service	n/a
Unit Leaking	Likely Cause	Action	Instruction	Replacement part needed
	Loose Stem connection to Bottle Cap.	Unscrew Stem Locking Nut.	Push the Bottle Assembly up onto the Stem until it stops. While pushing upwards on the Bottle, thread the Stem Locking Nut down onto the Bottle Cap threads. Reference Instruction Sheet 828-391.	n/a
	Leaking from bottom of Bottom Housing.	Locate leak if from bottom of Bottom Housing.	Unit needs to be returned. Replace with Bottom Housing Replacement Kit.	8281-50
Soap	Likely Cause	Action	Instruction	Replacement part needed
	Foam Soap too Airy.	Adjust portion control knob. Also check Nozzle Tip Mesh Screen.	Turn knob clockwise for less air in foam. Clean Mesh Screen and /or replace.	828-310
	Foam Soap too Liquidy/Watery.	Adjust portion control knob. Also check Nozzle Tip Mesh Screen.	Turn knob counterclockwise. If Mesh Screen is torn replace.	828-310
Replacement Parts List
Description			Part #
A/C Adapter			3974-57
A/C Adapter with International Assortment Plug Kit (U. K., Europe, Australia)			3974-55
Mack Gasket Kit (To secure Top Assembly under the counter due to irregular counter surface)			824-167
External A/C Multi Adapter Kit			824-201
Nozzle Tip Replacement Kit Foam			828-310
D Size Battery Pack (Batteries not included)			824-241
Installation Hardware Packet with Foam Mixer Housing (Includes Wave Washer, Counter Gasket, Mounting Nut, BobKey, Stem Locking Nut)			8281-43
Fiber Optic Nut			828-83
Top Housing Assembly Foam (Includes Installation Hardware Packet and Foam Mixer Housing)			8281-25
Bottom Housing Assembly Foam			8281-50
Recommended Foam Soaps
Kutol Foaming Luxury Hand Soap
Kutol Foaming Antibacterial Handsoap
Chemcor Foaming Antibacterial Handsoap
State Chemical Gentle Fresh Foaming Hand Soap
State Chemical Gentle Fresh Defense Foaming Antibacterial Hand Soap
SCJ Professional - Refresh Azure Foam
Hillyard Cucumber-Melon, Premium Foam Soap
Hillyard Green Select, Foaming Hand Soap
Total Solutions, Green Apple Foam Soap
Novo Antibacterial Foaming Hand Soap, Lemon Scented
Spartan Lite'n Foamy, Citrus Fresh
Germ-X Antibacterial Foaming Hand Wash
Germ-X Green Foaming Hand Soap
Betco Pink Foaming Skin Cleanser
Betco Green Earth Clear Foaming Skin Cleanser
Enviro-Chem Foam Care Hand Soap
DAYCON Foaming Hand Soap
Recommended soaps are for reference only and do not constitute an endorsement of named manufacturer(s). All registrations and trademarks are the sole property of manufacturer.