| Step 1: To determine cause: Unplug unit and reconnect unit look for Green LED light and sound of motor. Activate soap dispenser continually five times. | ||||
| Unit Not Dispensing | ||||
| Likely Cause | Action | Instruction
| Replacement part needed | |
| Fiber Optic Nut may be thread too tight onto connector port in the Bottom Housing. | Check Fiber Optic Nut to see if nut has been overtightened | Tighten Fiber Optic Connector Nut hand tight and then rotate nut counterclockwise by 1/4 turn (90°). | N/A | |
| No change. | All steps above completed. | Contact Bobrick Customer Service. | N/A | |
| If motor running and LED lights up. | ||||
| Likely Cause | Action | Instruction
| Replacement part needed | |
| Clogged Nozzle Tip. | Remove Nozzle Tip. | Clean with warm water and replace. Flush whole system. If Nozzle continutes to be clogged replace. | 828-310 | |
| Soap may be too viscous. | Ensure that soap meets specified viscosity range. Viscosity less than 100cps (CPS = centerpoise) Adjust viscosity and Flush system. | Flush whole system. Replace with soap that is within recommended viscosity range. | N/A | |
| No change. | All steps above completed. | Contact Bobrick Customer Service | N/A | |
| If motor not running and LED lights up. | ||||
| Likely Cause | Action | Instruction
| Replacement part needed | |
| Issue with Power Source this is determined by Flasing RED LED. | Check batteries. Check A/C adapter connection. | Replace with new batteries. Reconnect A/C adapter connection. If problem persists, send unit back to manufacturer. | N/A | |
| Gear jamming. | Check for dried soap. Purge system. | Open Cover, pour warm water, and then purge by pressing Automatic System Flush Button. | N/A | |
| Flashing red LED. Indicates sensor obstruction. | Ensure all obstructions are clear from sensor path. | Refer to mounting template 824-307. | 824-307 | |
| No change. | All steps above completed. | Contact Bobrick Customer Service. | N/A | |
| If motor not running and NO LED light. | ||||
| Likely Cause | Action | Instruction
| Replacement part needed | |
| No power to the unit | Replace with new batteries. Check A/C adapter connection. | If problem persists, send unit back to manufacturer. | N/A | |
| No change. | All steps above completed. | Contact Bobrick Customer Service. | N/A | |
Unit Leaking | Likely Cause | Action | Instruction
| Replacement part needed |
| Loose Stem connection to Bottle Cap. | Unscrew Stem Locking Nut. | Push the Bottle Assembly up onto the Stem until it stops. While pushing upwards on the Bottle, thread the Stem Locking Nut down onto the Bottle Cap threads. Reference Instruction Sheet 828-391. | N/A | |
| Leaking from bottom of Bottom Housing. | Locate leak if from bottom of Bottom Housing. | Unit needs to be returned. Replace with Bottom Housing Replacment Kit. | 828-550 | |
| Soap | Likely Cause | Action | Instruction
| Replacement part needed |
| Foam Soap too Airy. | Adjust portion control knob. Also check Nozzle Tip Mesh Screen. | Turn knob clockwise for less air in foam. Clean Mesh Screen and /or replace. | 828-310 | |
| Foam Soap too Liquidy/Watery. | Adjust portion control knob. Also check Nozzle Tip Mesh Screen. | Turn knob counterclockwise. If Mesh Screen is torn replace. | 828-310 | |
Replacement Parts List | |
| Description | Part # |
| A/C Adapter | 3974-57 |
| International AC Adapter Plug Kit (U. K., Europe, Australia) | 3974-58 |
| Mack Gasket Kit (To secure Top Assembly under the counter due to irregular counter surface) | 824-167 |
| External A/C Multi Adapter Kit | 824-201 |
| Nozzle Tip Replacement Kit Foam | 828-310 |
| D Size Battery Pack (Batteries not included) | 824-241 |
| Installation Hardware Packet with Foam Mixer Housing (Includes Wave Washer, Counter Gasket, Mounting Nut, BobKey, Stem Locking Nut) | 828-443 |
| Top Housing Assembly Foam (Includes Installation Hardware Packet and Foam Mixer Housing) | 828-525 |
| Bottom Housing Assembly Foam | 828-550 |
Recommended Liquid Soaps | |
| Kutol Foaming Luxury Hand Soap | |
| Kutol Foaming Antibacterial Handsoap | |
| Chemcor Foaming Antibacterial Handsoap | |
| State Chemical Gentle Fresh Foaming Hand Soap | |
| State Chemical Gentle Fresh Defense Foaming Antibacterial Hand Soap | |
| SCJ Professional - Refresh Azure Foam | |
| Hillyard Cucumber-Melon, Premium Foam Soap | |
| Hillyard Green Select, Foaming Hand Soap | |
| Total Solutions, Green Apple Foam Soap | |
| Novo Antibacterial Foaming Hand Soap, Lemon Scented | |
| Spartan Lite'n Foamy, Citrus Fresh | |
| Germ-X Antibacterial Foaming Hand Wash | |
| Germ-X Green Foaming Hand Soap | |
| Betco Pink Foaming Skin Cleanser | |
| BETCO Green Earth Clear Foaming Skin Cleanser | |
| Enviro-Chem Foam Care Hand Soap | |
| DAYCON Foaming Hand Soap | |
| Recommended soaps are for reference only and do not constitute an endorsement of named manufacturer(s). All registrations and trademarks are the sole property of manufacturer. | |
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